Return & Refund Policy

The Company has a three 3 day (72hrs.) product return policy.You may initiate the return by putting a request for the product purchased within 3 days of the delivery of the product for reasons clearly mentioned in your request form. The product, as well as the packaging and warranty card (if any), should not in any way be damaged.

For any damage during the return transit of the products (self-shipped), SpiceJet Merchandise Pvt. Ltd. will not be responsible, and the same would be returned to the customer.

Category Period Conditions
Electronics 72Hrs. You may request for a return within 72hrs. Of delivery only if the product was received in damaged condition. It should be unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.While requesting to return the product, the customer should clearly declare the reason for the return along with images.

Pick up: The Company offers a free pick up service in selected locations. When you submit your request for return/exchange, you’ll see the availability for pick up in your area.

Shipment by self: We shall reimburse the shipment amount to you provided you have met all the conditions of our return policy. Also, the reimbursement process shall start upon the acknowledgement of the courier slip of the shipment (We take three (3) business days from the date of receipt of the products to initiate NEFT transfer and seven (7) days for refund into your Credit/Debit/Net banking account, after the returned item has reached us, and quality check is successful).

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product The product (including charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Exceptions to the return policy

No refund or replacement will be applicable on the following categories of the products:

  • Jewellery
  • Cosmetics
  • Deodorants and Perfumes
  • Goods with shelf life